Every order has a number like BO-2026-00012 and a 10-digit tracking code the buyer uses to find their tickets. Search by number, tracking code, name, mobile or email, and narrow the list to one show or to the days the orders were placed (in your site's time zone).
New sale
New sale records a ticket sold at the counter (paid at once) or a complimentary one (free). Selling past capacity needs a stated reason, which is kept on the order.
Cancelling
On an order's page, Cancel order voids all its tickets and frees the places; Cancel ticket (in the ticket's menu) voids one. Cancelling never returns money. If the order was paid you are reminded that nothing has been refunded.
Refunding
At the bottom of the order page, Payment and refunds lists the order's invoice. Choose Refund, pick the tickets to refund (one ticket of four, or all), the date and the method, and the buyer's IBAN. Refunding a ticket cancels it and frees its place; refunding everything cancels the order. A ticket for a night that has already started keeps its status.
Refund requests
When a night is cancelled, or a buyer declines a new date, a request appears on Refund requests; the buyer gives their IBAN from their order page, and you get a notification (and an email, see below). Pay it from your bank, then record the refund on the invoice: a full refund closes the request. You can also close a request by hand, or several at once: tick them, then choose Mark refunded or Reject; the confirmation lists them, and any that is no longer open is named afterwards. The order number opens the order, and its Back button returns you to the queue where you were.
Printing tickets
On a paid order's page, Tickets (PDF) downloads the tickets, one page each with its QR code, to print or send to someone who bought at the counter. Buyers get the same PDF from their order page and from the link in their tickets email.
Notifications
The bell tells you about every new online order, every refund request a buyer sends, and a night that has just sold out. The last two are also emailed to the people under Configs → Email recipients → Box office: refunds and sold-out nights (by default, everyone who can manage orders; leave the box empty to stop the email). The wording of these emails, and of the buyers' tickets and date-change emails, can be changed under Email templates, group Box office.