A task is one specific piece of work: someone asks for it, someone does it. Each gets a number the system generates, like T-2026-8801.
Two people, not one
The requester is who logged the task; the assignee is who has to do it. They are deliberately separate, because permissions follow them: only those two can move the status, not everyone who can see the task.
A task created by an automation may have no requester at all. That is not an error — it means no user logged it.
"Not seen" clears itself
The statuses run: not seen → open → in progress → done.
Do not set the first one by hand; it clears itself — but only when the task's own assignee opens the task's page. Seeing it in the list is not enough, and someone else opening it does not mark it seen either.
That is what makes "not seen" a real signal: it means the assignee has not looked at it yet.
Days left is counted in calendar days
The days-left number counts calendar days, not hours: today is 0, tomorrow 1, yesterday −1. A deadline two hours away does not round up to "1 day".
Overdue, though, is judged to the moment. So a task due at 09:00 today, looked at at 14:00, shows both "0" and red — meaning it has passed.
A finished task stops counting
Once a task is done the count freezes at the time it was last changed, so the number does not keep running on work that is over.
It is approximate: editing that task later moves the point it froze at. For finished work that rarely matters, but the number is not a recorded fact.
Delete means trash
Deleting a task does not destroy it — it moves it to the trash and out of the active list. If a task has "disappeared", look there first.