How do I postpone, reschedule or cancel a night?

You will have told every buyer and changed the date, with refunds ready for those who want one.

Before you start: you need the permission to manage performances.

Steps

1. Open the show, then Performances.
2. In the row's Actions column click the icon you need (hold the pointer over it to see its name): Postpone (pause), Reschedule (calendar with a clock) or Cancel the night (calendar with a cross).
3. Step 1, tell the buyers. For a new date, choose it. Add a note if you like. Check how many orders will be told, then Send the message. Buyers get an SMS (if your line can send free text) and an email in their own language.
4. Step 2, apply the change. The button is enabled once the message went out. For a cancellation, choose why (the organiser, or the authorities).

What you will see

• Postponed: sales stop; tickets stay valid.
• Rescheduled: tickets move to the new date and buyers can ask for a refund for the time set on the show (24 hours by default).
• Cancelled: every ticket is voided and each paid order gets an entry on Refund requests. Large nights are processed in batches; the dialog shows progress.

If something goes wrong

• «Tell the buyers first»: the action is refused until the message was sent in the last 24 hours. Send it, then apply.
• Buyers with no mobile or email cannot be told; check the count before sending.