Open Door on a phone at the entrance. Choose tonight's performance. The list shows every night that started in the last 12 hours or is still to come, soonest first (at most 50), so you can also check people in the day before.
Scanning
- Camera: tap Use the camera and allow camera access. Point it at the ticket's QR code.
- A scanner that types (USB or Bluetooth): click the code box and scan. It presses Enter for you.
- Typed code: type the code under the QR and press Check in.
- Search: find someone by name, mobile, order number or tracking code and tap Check in when their code will not scan.
The result
A big banner tells you at once: green Valid (let them in), amber Already used (it shows when and on which device it was first scanned), or red for a cancelled, unpaid, unknown, wrong-night or wrong-door ticket. The counters show how many are inside. A screenshot of a ticket gets one entry, like the original. The door needs an internet connection.
A scan made by mistake can be undone from Recent scans.
Door lists
Every night starts with one list that admits every ticket type. To run a VIP door or a second gate, open the night's menu on the show (Shows, the show, Performances, then the ⋮ menu on the night) and choose Door lists: add a list, tick the ticket types it admits (none ticked admits every type), allow re-entry after an exit or several entries per ticket, and set a time it stops admitting. On the door page, pick the list for that entrance.
Door staff
Give volunteers the Door staff role: it can scan and nothing else, so they never see orders, buyers or prices.