You will have a performance on a seat map of its hall, with a price for every seat it sells and the seats you keep back set aside.
A performance sells either without seat numbers (general admission: a number of places) or on a seat map, where every seat is its own. This page is where a performance chooses its map and keeps its seats and prices. Open it from the performance's row on the show's Performances tab: the chair icon for a performance on a map, or Sell on a seat map in the row's menu for one on general admission.
Put a performance on a seat map
- Give the performance a hall in its form, if it has none.
- On this page, choose one of the hall's published seat maps and click Sell on this map.
- Confirm. The performance takes the map's latest version: its seats, and a place count for each standing area. Seats the map marks as not for sale arrive taken off sale.
The performance's general-admission places go, with any places set aside in them; the confirmation says how many. A hall with no published map shows a link to Draw a seat map (see Seat maps).
Prices
Open the Prices tab. It is a table: one row for each price zone of the map, one column for each ticket type of the show. Type a price in each cell where that ticket type is sold; leave a cell empty where it is not. Fill empty cells with the ticket types' prices is a quick start. Click Save prices.
A show cannot be published while a performance on a map has seats or standing areas whose zone has no price. Seats taken off sale for the performance need no price; seats set aside do, because they come back on sale.
Change a zone for one performance
The map's zones are the default. For one performance you can price some seats differently (a matinee with cheaper front rows, for instance):
- Seats on the map: select them (click, Shift-click to add more, or drag a box), choose Price zone at this performance and click Apply.
- A range of rows: under Price zone of a range of rows, choose the section, the first and last row and the zone.
Choose The map's zone to put seats back. The price of tickets already sold never changes.
Set seats aside or take them off sale
Select seats, choose what to block them as and click Block. To select whole rows without the mouse, choose the section and the rows under Price zone of a range of rows and click Select these rows; every tool then works on them.
- Not sold at this performance: a camera position, a seat that is broken tonight.
- House, Press, Sponsor or Other: seats kept for someone, with a note. Give a Back on sale at time and they return to sale by themselves then; leave it empty to keep them until you click Put back on sale.
A sold seat, or one in a buyer's checkout, cannot be blocked. Blocking a blocked seat changes its block.
On the map, a seat shows its zone's colour while for sale; dark when sold, grey while in a checkout, amber when set aside, and crossed out when not sold at this performance. The Set aside count says how many are kept for the house, the press, a sponsor or another reason, and the Reports page shows the same under Allocated for each performance.
Standing areas
The Standing areas tab lists the map's standing areas for this performance. Change an area's places here (never below the places already taken).
What buyers see
On the show's public page a performance on a map lists each zone with its price and the seats left, and a Choose seats on the map button. The map opens full screen on a phone: buyers move it with a finger, pinch to zoom, jump to a section, and tap free seats. Over a large hall, while the seats are too small to tap, a tap zooms into the section tapped. List shows the same seats as a list (section, row, then a button per seat that says whether it is free), for someone using a keyboard or a screen reader, or on a small phone. Each chosen seat gets a ticket type its zone sells (the first in your price table, which they can change). Standing areas have their own + and −.
- The map refreshes every few seconds. A seat someone else takes while a buyer is choosing leaves their choice, ringed in red, with a line saying so; the same happens if two buyers press Pay for the same seat at once (only one gets it).
- A table sold whole is chosen as one; a companion seat only with the wheelchair space beside it; a seat in a women's or men's section asks the buyer to confirm, and the ticket says which section.
- Each ticket, its PDF, the «Your tickets» email and the door show the seat («Balcony, row 3, seat 5») or the standing area. If you edited that email, add the seats variable where you want the line (Email templates).
Single empty seats
In the show's Sale rules, Single empty seats decides whether a buyer may leave one free seat alone in a row: Allowed, Not between two taken seats (one is allowed by an aisle or at the row's end), or Never. A buyer whose choice breaks it is told which seat would be left alone before paying. The box office can sell past it.
Sell seats at the box office
On the Map tab select seats (free ones, or seats you set aside) and click Sell N seats; on the Standing areas tab click Sell standing places. Choose each seat's ticket type, the sale type (paid at the counter or complimentary) and, if you like, the buyer's details, then sell: you land on the new order. If the seats break a seat rule of the show, the window names them and offers Sell anyway; that is recorded with the sale. A seat set aside for the press or a sponsor can be sold here (the public cannot buy it), and comes back set aside if the ticket is refunded. The Box-office sale window on the Orders page sends a performance on a map here.
A newer version of the map
When the map has been published again, the page says so and offers Move to version N. Every seat keeps its place: sold and set-aside seats, zones changed for this performance and a standing area's places changed for it stay as they are. Row and seat names follow the new version, on sold tickets too: if any sold seat now has another name, the message says how many, because tickets already sent still show the old one. New seats arrive for sale; free seats the new version no longer has go. If a sold or set-aside seat is missing from the new version, nothing moves and the message says how many seats are in the way: free them, or put them back on the map, then move.
Another map, or back to general admission
The ⋮ menu offers Use another seat map and Back to general admission (where you give the number of places). Both are possible only while no ticket is sold or held for the performance; after that the seating stays as it is.
If something goes wrong
- The show will not publish: a performance on a map has seats with no price. Its page says how many; fill in the Prices tab.
- The hall cannot be changed in the performance's form: a performance on a map keeps its hall. Take it back to general admission first.
- A seat cannot be blocked: it is sold or in a checkout.
- A buyer says their seat was "just taken": someone else bought or is paying for it a moment before. Seats in a payment still open stay held until the payment ends or its hold runs out, so a buyer who leaves the bank and comes straight back may find their own seats taken for a few minutes.
- A sale is refused with a seat rule: the choice leaves one seat alone, splits a table sold whole, or takes a companion seat without its wheelchair space. Choose differently, or use Sell anyway at the box office.